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Managed Services for SAP Environments from Hitachi Digital Services

Managing SAP Solutions Is Like Flying an Airplane. Who Will Be Your Pilot?

Celebrating the successful deployment of SAP solutions is just the beginning. The real challenge and key to maximizing your investment begins post-deployment. Maintaining a seamless operation among numerous infrastructure and software components involves hundreds of daily tasks.

As a vital extension of your IT department, Hitachi Digital Services leverages extensive experience from over 400+ SAP client engagements. We are expertly managing and maintaining an SAP environment, whether hosted on-premises or in the cloud. You gain the advantage of a dedicated team – not just names but specialists in infrastructure, operating systems, SAP solutions, networks, security, backup, and disaster recovery. Drawing from our global expertise, this team ensures 24/7 monitoring, maintenance, support, and continuous enhancements. All these services are available for a single, predictable monthly fee.

Enjoy 24/7 Peace of Mind With Managed Services

Access top-tier SAP expertise, skills, processes, and tools effortlessly. Avoid the extensive time and costs involved in recruitment and instead focus on your core business operations.
Safeguard your significant investment in SAP cloud deployments by ensuring all components interact harmoniously and efficiently.

Gain proactive insights, such as monitoring backup windows, to preemptively address potential issues before they affect the user experience.

 

Align IT objectives seamlessly with your business goals using our ITIL-based HFusion Assure delivery model – a Hitachi Digital Services core accelerator to drive faster business value focused on delivering exceptional user experiences and continual service improvements.

Comprehensive Managed Services Tailored to Your Business Needs

Managed Services for SAP Environments from Hitachi Digital Services includes the following: 

  • Engagement with your executive team and SAP manager to define strategic initiatives, priorities, service level agreements, flexible delivery models, and budget.
  • Management, maintenance, and support of:
    • Entire SAP portfolio of applications (new or existing installations).
    • Development and production environments, with management services for the associated technology stack and infrastructure.
    • Data center, operating system, and core infrastructure, hosted by Hitachi Digital Services or via remote management.
  • 24×7 support from a dedicated team of global support analysts.
  • Daily reports on all activities, issues, and tickets, viewed through ServiceNow ITSM.
  • Monthly meetings to review project status, service quality, and capacity trends.
  • Development of run book, including tasks, procedures, and escalation processes.

Add Value to Your SAP Technologies and Investments

Managed Services for SAP Environments from Hitachi Digital Services is part of Hitachi’s complete SAP portfolio of solutions and services. With over 25 years of experience as a global SAP customer, partner, and advisor, we help add value to your SAP technologies and investments by optimizing the digital core. We unleash the power of the cloud and extend the digital core with machine learning, analytics, and robotic automation—for smart, connected operations. We understand your business challenges and can help simplify your approach to deliver the outcomes you need.

Learn More

Discover how our Managed Services can optimize your IT operations and boost performance through comprehensive management of remote infrastructure, enterprise systems, and tailored application solutions.

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